The 5P Approach Consultancy - Cancellation Policy
The 5P Approach Consultancy
Trading as Linda Miller Ltd, a registered in England and Wales, Company number 7518333
Registered office: The Coach House, Powell Rd, Buckhurst Hill, Essex IG9 5RD
Please note that this cancellation policy covers the booking of both Consultation appointments and Training bookings and forms part of our overall terms and conditions. (By making a firm booking for training or consultancy we consider that you are agreeing to our terms and conditions).
We appreciate that occasions arise which necessitate individuals/organisations to cancel their booking due to unforeseen circumstances and we therefore try to adopt a flexible approach with each case. However there is often a cost implication for us when a booking is cancelled and we need to take this into account when making a decision to charge a fee. Should you find that you need to cancel or reschedule a Consultation appointment or Training booking we ask that you let us know as soon as possible.
Consultation appointments and visits
Those wishing to cancel or change a Consultation appointment should do so at least 10 working days in advance in order to avoid paying a 25% cancellation fee. If cancellation notice is received less than 5 working days prior to the booking, the cancellation charge will be 50% of the Consultation Fee. For cancellations less than 1 working day prior to the booking, the cancellation charge will be 100%.
Please note that if the Consultation booked involves travel, accommodation or other additional costs this may be added to the cancellation fee if costs cannot be recouped.
Training events
1. Delegates attending centrally held 5P Approach training.There will be no charge to registered delegates wishing to substitute another delegate from the same organisation. Please make sure that you inform us of the change as soon as possible and within 24 hours of the training event. We will need any substitute delegate to provide all booking information and contact details.
There will be no charge to registered delegates who cancel a booking more than 10 working days prior to the training event. If cancellation notice is received less than 5 working days prior to the booking, the cancellation charge will be 50% of the booking fee. For cancellations less than 1 working day prior to the booking, the cancellation charge will be 100%. Please note that if we are able to find a replacement to fill the cancelled place, we will waive the cancellation fee.
2. Customised Training
For training that is delivered on the client’s site/own venue, there is no cancellation fee* if cancellation notice is received 20 working days prior to the booked date. If cancellation notice is received less than 20 working days but not more than 10 working days prior to the booking date, a cancellation charge of 50% of the overall training fee is applied. A 100% cancellation charge is applied to all cancellations made less than 10 working days prior to the booked training event.
* Please note that if the training event booked involves travel, accommodation or other additional costs (such as printed & tailor-made resources) this may be added to the cancellation fee if costs cannot be recouped.
How to contact us
Please contact us directly by e-mail or phone if you wish to alter or cancel a booking
Please contact us if you have any questions about our Cancellation Policy - via the “Contact Us” button on this website or directly by email: admin@5papproach.co.uk
The 5P Approach Consultancy
Trading as Linda Miller Ltd, a registered in England and Wales, Company number 7518333
Registered office: The Coach House, Powell Rd, Buckhurst Hill, Essex IG9 5RD
Please note that this cancellation policy covers the booking of both Consultation appointments and Training bookings and forms part of our overall terms and conditions. (By making a firm booking for training or consultancy we consider that you are agreeing to our terms and conditions).
We appreciate that occasions arise which necessitate individuals/organisations to cancel their booking due to unforeseen circumstances and we therefore try to adopt a flexible approach with each case. However there is often a cost implication for us when a booking is cancelled and we need to take this into account when making a decision to charge a fee. Should you find that you need to cancel or reschedule a Consultation appointment or Training booking we ask that you let us know as soon as possible.
Consultation appointments and visits
Those wishing to cancel or change a Consultation appointment should do so at least 10 working days in advance in order to avoid paying a 25% cancellation fee. If cancellation notice is received less than 5 working days prior to the booking, the cancellation charge will be 50% of the Consultation Fee. For cancellations less than 1 working day prior to the booking, the cancellation charge will be 100%.
Please note that if the Consultation booked involves travel, accommodation or other additional costs this may be added to the cancellation fee if costs cannot be recouped.
Training events
1. Delegates attending centrally held 5P Approach training.There will be no charge to registered delegates wishing to substitute another delegate from the same organisation. Please make sure that you inform us of the change as soon as possible and within 24 hours of the training event. We will need any substitute delegate to provide all booking information and contact details.
There will be no charge to registered delegates who cancel a booking more than 10 working days prior to the training event. If cancellation notice is received less than 5 working days prior to the booking, the cancellation charge will be 50% of the booking fee. For cancellations less than 1 working day prior to the booking, the cancellation charge will be 100%. Please note that if we are able to find a replacement to fill the cancelled place, we will waive the cancellation fee.
2. Customised Training
For training that is delivered on the client’s site/own venue, there is no cancellation fee* if cancellation notice is received 20 working days prior to the booked date. If cancellation notice is received less than 20 working days but not more than 10 working days prior to the booking date, a cancellation charge of 50% of the overall training fee is applied. A 100% cancellation charge is applied to all cancellations made less than 10 working days prior to the booked training event.
* Please note that if the training event booked involves travel, accommodation or other additional costs (such as printed & tailor-made resources) this may be added to the cancellation fee if costs cannot be recouped.
How to contact us
Please contact us directly by e-mail or phone if you wish to alter or cancel a booking
Please contact us if you have any questions about our Cancellation Policy - via the “Contact Us” button on this website or directly by email: admin@5papproach.co.uk